This Refund Policy outlines the terms and conditions under which Samisen Distributed Technologies Private Limited (“Samisen,” “we,” “us,” or “our”) provides refunds for its software services. Please read this policy carefully before engaging our services.
1. Scope of Policy:
This policy applies to all software services offered by Samisen Distributed Technologies Private Limited through our website or direct agreements, including but not limited to:
- Custom software development
- Software maintenance and support
- Software consulting
- Software integration
- Cloud services
- Other software-related services.
2. Refund Eligibility:
Refunds are considered under the following circumstances:
- Service Non-Delivery: If we fail to deliver the agreed-upon services within the stipulated timeframe and according to the agreed-upon specifications, and this failure is solely attributable to Samisen.
- Significant Service Defect: If the delivered service contains significant defects or errors that render it unusable or substantially deviate from the agreed-upon specifications, and we are unable to rectify these defects within a reasonable timeframe.
- Mutual Agreement: In exceptional cases, refunds may be granted upon mutual agreement between Samisen and the client.
3. Non-Refundable Items:
Refunds will not be granted for:
- Services that have been successfully delivered and accepted by the client.
- Services that have been partially completed, unless there is a material breach of contract by Samisen. In partial completion refunds, the refund will be calculated proportionally.
- Changes in client requirements or project scope after the project has commenced, unless agreed upon in writing.
- Third-party costs incurred on behalf of the client (e.g., software licenses, hosting fees) that are non-refundable to Samisen.
- Dissatisfaction with subjective aspects of the service, such as design aesthetics, unless these aspects directly contradict the agreed-upon specifications.
- Services where the client has failed to provide necessary information or resources required for project completion.
- Services where the client has violated the terms of the service agreement.
4. Refund Request Procedure:
To request a refund, the client must:
- Submit a written refund request to contact@samsien.io within 30 days of the alleged service failure or defect.
- Clearly state the reason for the refund request and provide detailed supporting documentation (e.g., screenshots, error logs, project specifications).
- Provide the original invoice or payment receipt.
- Cooperate fully with Samisen in investigating the refund request.
5. Refund Processing:
- Upon receipt of a valid refund request, Samisen will investigate the matter and respond within 30 business days.
- If the refund request is approved, the refund will be processed within 90 business days using the original payment method, unless otherwise agreed upon.
- The refund amount will be determined based on the nature and extent of the service failure or defect, and may be subject to deductions for costs incurred by Samisen.
- Samisen reserves the right to attempt to rectify any service issues before processing a refund.
6. Dispute Resolution:
If a dispute arises regarding a refund request, both parties agree to attempt to resolve the dispute through amicable negotiation. If negotiation fails, the dispute shall be resolved according to the dispute resolution clause in the applicable service agreement.
7. Policy Changes:
Samisen reserves the right to modify or amend this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting1 on our website.
8. Contact Information:
For any questions or concerns regarding2 this Refund Policy, please contact us at:
Samisen Distributed Technologies Private Limited
Unit 3, Fourth Floor, Pranava Business Square, Kondapur, Hyderabad, Telangana, India, 500084
contact@samisen.io